Yesterday afternoon, I had a call from a lady with travertine floors. Her dog had thrown up and in certain light she could see an etch mark. During our conversation I explained the care and characteristics of travertine. Travertine can be both acid sensitive and scratch sensitive. As we visited a light when on and she realized her house cleaner had just cleaned all of her travertine floors with vinegar! Her heart sank and so did mine.
Calls like this come in much too often. I love my builders, retailer and designers who call on me to teach their clients the care and characterisitcs of there new surfaces. This customer's frustration and future expense didn't have to happen. My caller could have provided her house cleaner with the correct cleaner and a phone number to us for any questions.
She voiced her frustration of not being taught the proper care and characteristics. I felt for her- I hate these calls. I love teaching and helping to avoid this very situation.
An ounce of prevention should be what we call our education services.
May you have happy homes,